Just a few of our patient comments!
“They say you only find out how good a service provider is, when something goes wrong. During lockdown, I had a major dental problem and following a number of phone calls, Harbinder drove from his home in Buckinghamshire to mix me some dental cement, as it was sold out everywhere. Then following lots of follow up contact, got me into the Covid emergency dental centre. When you’ve got a problem, who you going to call?” Ian Merriman
“A big THANK YOU to the team of this dental practice! Having a toothache during the pandemic is enough of an issue but those guys booked me in and saw me within a couple of days only. Moreover, Doctor R Smith and her assistant Abbie (I hope I remember the names correctly) were outstandingly kind and understanding to my distress. They did the best to their abilities to help me given the circumstances and governmental restrictions while another practice nearby declined seeing me altogether!” Zlatina Klinkova
“Dr Dewgun always offers a great service to me and my daughter. He explains current treatment and future options with understanding and honesty so that we can make informed decisions regarding our oral health. Reception and nursing staff are always friendly and welcoming. This is a great dental practice. Thank you. Alison and Abigail” James Lewis
“I would HIGHLY Recommended this practice. The staff here are incredibly professional and easy to talk to. I cracked my two front teeth and could not get an emergency appointment anywhere local until the following week and Rebecca from Lion House Dental Practice was recommended to me. She is an amazing, professional and caring person who did a fantastic job in fixing my teeth at an urgent time. she and her colleague was also busy and still made the time to see me and even stayed and hour after closing time. She was that amazing I am changing my practice to Lion House Dental Practice. Thank you for a wonderful experience! I look forward to the future with you guys.”
“Can’t speak highly enough of Rebecca Smith. Calm, cheerful, and caring. From the patient perspective she makes you feel like you are in safe hands. Would highly recommend her for anyone of nervous disposition when it comes to a visit to the dentist!” Dianne Williams
“Harbinder has been my dentist for the past 6 years in london and now I come to Lion House to see him for my regular check ups. I wouldn’t and couldn’t trust anyone else with my teeth.” Gurdeep Bansal
“The team are always cheery, pleasant and seem pleased to see you, they really put you at ease”
“Everyone is very helpful, I feel the quality of care is excellent”
“Very accommodating and flexible with appointments”
“I usually hate going to the dentist, but ever since I started coming to Lion House I have over come my fears”
“The best dentist ever”
Lion House Dental Practice are always keen to hear customer feedback. It helps improve the service we provide to the patient. If you have any feedback you would like to give the practice please write to the practice or email firstname.lastname@example.org.
Our first priority is You
In this practice we take complaints very seriously and we try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We respond to patients concerns in a caring and sensitive way.
Practice complaints procedure
If a patient makes a complaint in person or by telephone, the member of staff receiving the complaint makes an initial record of their concerns. The complaint is then passed on to Sharan Dewgun. If Sharan Dewgun is available, the patient is asked whether they would like to see her immediately. Otherwise the deputy complaints officer Shannon Cooper will deal with the complaint, Shannon Cooper will make contact with the patient to arrange a meeting in person or by telephone.
If the patient complains in writing or by e-mail, the complaint will be passed immediately to Sharan Dewgun, or Shannon Cooper.
Complaints about clinical care will be referred to the dentist concerned, unless the patient requests otherwise.
All complaints are acknowledged in writing as soon as possible within ten working days. A copy of this code of practice will be sent with the acknowledgement. If the patient has not yet discussed the matter with the Sharan Dewgun or Shannon Cooper, they will be offered the opportunity to do so and also be asked how they would like to be kept informed of developments – by letter, e-mail, telephone or face-to-face meetings. The patient will also be advised of the process we will follow in resolving the complaint and the anticipated timescale.
We will investigate the complaint speedily and efficiently and, as far a reasonably practicable. We will keep the patient informed of our progress. Investigations will normally be completed within 20 working days
On completion of our investigation, we will provide the patient with a full written report.
Proper and comprehensive records will be kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
If a patient is not satisfied with the result, then the complaint may be referred to:The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540
The General Dental Council, 37 Wimpole Street, London, W1M 8DQ